We are a dynamic company specializing in digital content marketing. Our customizable "Media Box", is a web-based digital media library based on modern technologies and can be easily integrated as a Software as a Service offering (SaaS) anywhere in the world. Our customers include hotels, lounges, airlines and other tourism companies. Due to the constantly increasing requirements and the diversity of the variants of our Media Box we are looking for a

Product & Customer Care Agent (m/w/d)

These tasks await you

  • Immediate classification of customer inquiries
  • Classification of whether a problem can be solved directly or whether it must be forwarded to a specialist
  • Creation of meaningful support tickets
  • Responsibility for complete documentation in the service database
  • Securing the system connections
  • Error analysis and troubleshooting
  • Classifying and systematically processing service requests
  • Informing customers by phone or in writing about the solution
  • Forwarding of unsolvable problems to responsible departments or third level support, if available
  • Interface function between First Level Support and other departments in the company
  • Maintaining knowledge databases that contain solutions to common problems
  • Communicating with customers, the business departments and the development team Verantwortung für neue und innovative Features

What you should bring with you

  • Successfully completed technical degree (computer science, software engineering or similar) or comparable professional training
  • Experience with support processes
  • Knowledge of operations and service management processes and frameworks such as ITIL, ITSM, Agile ITSM, DevOps
  • Structured and service-oriented thinking
We offer
  • Varied and interesting tasks
  • Expand and develop your previous experience with opportunity for advancement
  • Attractive social benefits and employee discounts
  • Appreciative interaction in a highly motivated and professional team
  • Open communication and short decision-making processes
  • Contribution of your personal and professional initiatives
  • Diverse development opportunities

Have we aroused your interest? Then we look forward to receiving your application:

Media Carrier Solutions GmbH Frau Nicole Gruffke

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